Return and Refund Policy

K’WA Drops are released in limited quantities. Unless an item arrives damaged, defective, or incorrect, all sales are final and we do not accept returns or exchanges.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or you receive the wrong item, email hello@kwa.coffee within 7 days of delivery with your order number and photos of the item and packaging.

Once reviewed, we’ll arrange a replacement when available or issue a refund.

You will not be charged return shipping for an item that arrived damaged, defective, or incorrect.

Coffee

Because coffee is a consumable product, we cannot accept returns or issue refunds based on taste preferences or after the product has been opened.

Apparel and limited merchandise

Limited merchandise is final sale once shipped unless it arrives damaged, defective, or incorrect. Please review product details and sizing carefully before ordering.

Order cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@kwa.coffee. Once an order has entered fulfillment or shipped, it cannot be cancelled.

Questions

Questions about an order or this policy? Contact us at hello@kwa.coffee.